Privacy Policy

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our Contact Details

Email: admin@padelpass.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and email addresses
    We collect or use the following information for service updates or marketing purposes:
  • Names and email addresses
    We collect or use the following information for research or archiving purposes:
  • Names and email addresses

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

  • Legitimate interest:
    We’re collecting the contact details of subscribers and customers so we can keep them informed about any changes to our offering, court updates and services. By signing up, users indicate their interest in using our Padel facilities and/or partnering with our business. Therefore, it is in their best interest to be informed about business updates that will directly affect them.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
 

Consent

  • Legitimate interest:
    We’re collecting the contact details of subscribers and customers so we can keep them informed about Padel Pass updates, promotional deals and recent news in the Padel world. By signing up, users indicate their interest in using our Padel facilities and/or partnering with our business. Therefore, it is in their best interest to be informed about service updates and marketing incentives that will directly affect them.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent

Where we get personal information from

Padel Pass receives information from you in the following manner:

  • When you fill a registration form or otherwise submit your personal information on the padelpass.co.uk website.

Where we get personal information fromHow long we keep information

Your information will be stored for up to 360 days after it is no longer required to provide you the services. Your information may be retained for longer periods for reporting or record-keeping in accordance with applicable laws. Information which does not identify you personally may be stored indefinitely

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

24 May 2024

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